This book provides practical tools to increase profits for your organization. Gerald Kendall shares the criterion to prioritize/choose themes for improving customer satisfaction. He suggests that one should focus on those issues for improvement so that the customer is either willing to pay a higher price or ready to give you additional volume, or this would prevent the customer from switching over to a competitor. Improving those customer dissatisfactions, that would not result in one of the above, would not benefit your organization at all. I find many such tips through out this book.

I am a Jonah's Jonah focused on eliminating market (external) constraints in a variety of industries. I found this book while taking the External Constraint Course at the Goldratt Institute. While the Eli Goldratt book "Its Not Luck" was inspirational and the Institute class was excellent, "Securing the Future" is what I refer to day by day.

"For too long one of the Civil War's decisive campaigns has been ignored by historians. In Where the South Lost the War, Kendall Gott tells the story of the Fort Henry-Fort Donelson campaign, the operation that shattered the initial Confederate defense line in the west and enabled Union amphibious forces to thrust deep into the Southern heartland. Gott blends his experiences as a combat veteran with those of a military historian to provide a gripping narration of day-to-day operations. Particulalry relevant are his penetrating analyses of the leaders, their command decisions, and their strengths and weakensses. These elements combine to give the readers a masterful account of the campaign that served as a major milepost on "Unconditional Surrender" Grant's road to Appomattox Court House and the White House" Edwin C. Bearss, Historian Emertius, National Park Service.

This is a fine piece of old-school history: rich, objective, and thorough. Mr. Gott's writing is excellent and the story is fresh. The book is heavy on content, which I found satisfying, and the absence of leftist mythology and psychobabble is a reminder that there are still good historians out there. (Read McPherson if you want a discussion of Southern "paternalism" or Stonewall Jackon's psychological profile.)

As with most Civil War narratives, the story offers entertainment value in its own right. The collection of personalities includes inept Confederate generals, smarmy politicians and rugged country boys doing the soldiering. The unusual genesis of the Union army's river fleet is explored. Further, the battles followed a fascinating course unforeseen by either side. Fort Henry, for instance, was being abandoned by Confederate forces when it was attacked by Grant and his supporting gunboats. The resulting "defeat" at Henry was caused as much by floodwaters as by Union tactics.

Yet as the title suggests, the real story here is how the battles for Henry and Donelson shaped the events that followed. Gott never releases this theme; indeed, it is woven into his exploration of the battle from the very first page to the last. Gott's perspective as a professional battle historian is reflected in his emphasis on thorough analysis. Again, satisfying. He doesn't miss much. This book is a compelling drama for a reader interested in something deeper than the standard casual treatment of our country's bloodiest war.

In this book the two authors have gotten together to write some very profound truths and yet they have done so very simply. This book emphasizes the need for Christians to be grounded and balanced in both the scriptures and the Holy Spirit. They also talk about what it will take to get Christians to the next move of God like unity and humility.

Don't be foold by the length of this book. Within its less than 100 pages is some of the most important and weighty issues of the modern and future Christian Chruch. With the convergence of these two great men, a work has been produced that hopefully will open the eyes, hearts, souls, and minds of all who read it, and then encourage their friends to read it as I have. Please read this book. These are not flighty ideas to be brushed aside or swept under a rug but brought to the forefront, examined, meditated on, and then reexamined. Let the message of this book impact you and hopefully, shift your paradigme of what you percieve the future of the Christian chruch to be.

As a student of psychology, I have found this book to be very useful. The book is comprehensive and explores many areas of abnormal psychology such as depression, substance-related disorders, suicide and schizophrenia. The major models of psychopathology are explained as well as various forms of therapy. Most importantly, there are chapters devoted to treatment and assessment of disorders. Throughout the book, the authors are sensitive to cultural and individual variations which are so important in mental health. The layout is very good; there are many photographs, graphs, case studies, figures etc. Chapter outlines, summaries and key terms are provided. Overall, this is an enjoyable, well-written book and is one which provides a good introduction to the area of abnormal psychology. Highly recommended.

Only two years older than the author and illustrator himself, the "superhero" character of nine-year-old Ben is quite a capable young man. He has set out to prevent a gang of pesky aliens-which only he can see-from reaching their obvious goal of taking over the earth. Thanks to a costume which gives him special powers of perception, he is able to thwart the aliens at the neighborhood park, the mall, the grocery store and in his own backyard. The "earth-saving" qualities of his heroic deeds are not always recognized, or appreciated, by adults. Yet in the end, our hero succeeds in ways even he doesn't expect and thanks to Ben, we can all sleep better tonight.

I thought this book was great! The pictures of the objects are beautiful. Where a picture could not be obtained there is usually a detailed sketch of the object. The descriptions give not only insight into use of the archaological object but also surrounding information like similar objects and archeological context. Then the essays descibe the time period and unknown/debated issue of Egyptian Archeology. As a newbie to Egyptian Archaeology I found the book easy to read and felt that things were explained well.

Kendall Fredrick Person has written one dazzler of a novel. A master of the English language, his words aren't just to be read but savored, talked about and explored. The story evolves around an accident involving a young child and how everyone in his world reacts to the trajedy. While the novel certainly lives up to its title, Person is careful not to offer a tragedy without hope. Ironically, the novel actually is about redemption of the human spirit and the ongoing quest for peace, tranquility and love. There is a host of charaters, from Arizona and Johnnie, the child's parents, to Dave Roberts the leader of a white hate group, Ricky Swift, the leader of a Black hate group and unbelievably, God Almighty himself. Only a novelist who truly understands the craft of writing could combine fact and fiction, hate and love, and redemption and condemnation within the same story without missing a beat. His words literally take a reader inside of the book where you can feel every angry word and are overcome with conviction at the present of the Holy Spirit. This is not a religious novel, but rather attempts to show us how to locate our inner peace even when the world is burning down around us. If Person's latest release doesn't catapult him into mainstream, then this truly is An Angry World.

I have used this book on several occasions for teaching church groups about the importance of praise & worship and the role of music ministry in the church. Beginning with the preface and introduction, the book reads well and is extremely informative. I often recommend it to church choir directors and other music ministers for reviewing with their choirs. It is a must read!

I have never read a Christian book that so intimately showed me the path to peace. R.T. Kendall touched my heart and my life so deeply when he reminded me, through his book, that the life of every believer is lived by FAITH and faith alone. It is in believing God that we find direction and fulfillment. A better book about this life-changing subject would be hard to find.

This is the very best kind of street reporting-exploring, experiencing, communicating with the camera. And always with equal measures of mind and heart. That it all happens deep within one of the most gripping historical sagas of the century makes Kendall Hunter's book a must-read.